UX research

UX research is to understand how a service or product will work in the real world for the real consumer. They involve studying client needs and the way they actually relate to a particular product.

The main objective of UX-researcher is to help businesses save money and get profit by checking product hypotheses. Evaluation allows you to understand, how to improve your service, to determine whether the new product will be demanded or not.

The main UX research methods

There are several basic methods used by the UX - researchers. Let's note the main ones:

  • Interview. This is the basic technique, which involves a conversation with the respondent on the subject of the study. As a rule, it is carried out at an early stage of product development. User attitudes to the product or service under test, user needs and desires are analyzed. The method is well suited for initial exploration and immersion in the category and product.
  • Usability testing. This method allows you to check whether the script using for the product or service is suitable for the target audience. It helps identify a problem before the product or service launch. The respondents are given tasks that simulate the actual use of the product / service, which allows them to track and record all the difficulties and deviations from the scenario conceived by the developers. Based on the test results, recommendations are issued for revision.
  • Focus groups. This is a group discussion, during which the attitude of respondents to the product is clarified. The method has an indisputable advantage over others due to the group dynamics of the discussion and the speed of testing, which makes it possible to refine the raw concept into the final product / service in a matter of days.
  • Online surveys. The method is indispensable for digitizing the data identified at the qualitative stages of research and obtaining representative data throughout TA, considering socio-demographic, geographic, behavioral and other features.

All research methods are divided into two types, namely quantitative and qualitative research.

A qualitative methodology allows you to identify and formulate research hypotheses and get an answer to the questions about the reasons for consumer behavior. In this case, the emphasis is more on the consumer, than a product. It is important to understand a problem the consumer has and how it can be solved.

Quantitative study answers the question of how much and measures this numbers. The information obtained is extremely important for making strategic decisions on a product / service, since it is representative and reflects the real opinion of the interviewed target audience.

Why is UX research done?

This type of research is very important for business. Both customer satisfaction rate and reduction of redesign costs depend on how well you understand the end consumer and consider the requirements for the design.

If you neither consider the motives of consumer behavior, nor understand their problems, neither application or IT – product will be able to solve these problems, as a result your product cannot attract the consumer.

Our advantages

  • Experienced team

    14-year collaborative effort

  • High quality

    more than 80% of further contacts

  • Client confidence

    50% of clients are our regular clients

  • Flexible pricing

    selection methodology under the client's budget


  • Rosbank

    In the course of cooperation with ResearchView since 2020 more than 2 000 quantitative and more than 50 qualitative interviews have been conducted. Throughout the work on all projects, the company's obligations were fully fulfilled with proper quality and on time. Taking into account the observance of all agreements, the professionalism of the team and the quality of the analytics provided, we can recommend ResearchView as a reliable partner for marketing research.
  • BMS

    Bristol-Myers Squibb LLC expresses its gratitude to the ResearchView team for their high professionalism in carrying out projects within the framework of drug dossier registration under the EAEU procedure.
  • Hyundai

    I want to thank all of you for your joint work and collaboration, interesting projects and discussions, support and responsiveness. I wish you new challenging projects and achievements!
  • Mercedes Benz

    It was very interesting to take part in the project, I admired the openness and professionalism of ResearchView team and I want to wish you further success in the implementation of projects
  • STEM Healthcare

    We worked with ResearchView on different studies, mostly on medical representatives' audits for pharmaceutical companies. ResearchView’s high quality of service, smooth conduction on project and reliable and on time delivery of results, guaranteed a successful cooperation. STEM healthcare with full confidence recommends ResearchView as a professional and reliable business partner.
  • Nissan

    Nissan would like to thank ResearchView team for the recent qualitative projects we conducted together. We appreciate the quality of moderation and recruitment and flexibility to our requests. We are happy to recommend ResearchView to other clients.
  • Givaudan

    On behalf of Givaudan Russia, we would like to extend our utmost appreciation to ResearchView. High personal responsibility on professional level, accuracy and thoroughness in performance, prompt solutions of problems demonstrated by each of the departments make our collaboration effective and successful.
  • ABCR/ Association of Branding Companies of Russia

    We have been cooperating with Researchview since the beginning of 2018. They implemented a major and important project for us. Agency team carries out projects as quickly as possible, works fast at all project stages, while maintaining high quality of works and results. We recommend ResearchView as a reliable and highly professional partner in the field of market research.
  • Panasoniс

    We recommend ResearchView as a reliable partner that conducts the business in a timely and efficient manner, even if any changes are being made in the research process. The study conducted by ResearchView contributed to a better understanding of our consumers and increased advertising communication effectiveness.
  • NSPK

    We would like to thank ResearchView team for implementation of a project for Mir payment system target audience research. During the study ResearchView representatives demonstrated their creative approach, complete professionalism and accurate understanding of client needs and objectives.
  • AC Nielsen

    ResearchView is a reliable partner which conducts research that meets all quality requirements. They perform their duties with high professionalism within a certain timeline. We hope to continue our mutually beneficial and fruitful cooperation in the future.