Potential customers research

It is impossible to do business successfully without understanding your target audience. Many people who are not familiar with the process of creating an advertising campaign may think that developing a promotion strategy is a fairly simple process. It is enough just to choose a product, understand its main advantages and benefits over competitors, and then present the product to the end consumer.

It is clear, but a little oversimplified. In a very tough competition, you need to take into account various factors that in one way or another may affect profitability. In this case, it is very important to research potential buyers, which allows you to determine their behavior, basic needs, psychological and emotional reactions to the product.

What is marketing research of customer behavior for?

The main goal of an advertising campaign is to increase consumer demand, to attract the attention of potential customers. First of all, it is aimed at meeting the needs and desires of consumers. For this to be possible, you need detailed information about your target audience.

Many managers abandon independent and professional marketing research of buying behavior to save money and rely entirely on their personal ideas or their close circle, which are often far from reality. This is a very serious misconception that negatively affects brand promotion. On the contrary, such an analysis will help prevent misuse of funds on advertising campaigns and other methods of promotion that do not bring results.

Basic research methods

Consumer behavior can be studied in different ways:

  • Interview. A questionnaire of open (assuming detailed answers) and closed (answers in the "yes" or "no" format) is drawn up. It should not be too large, so as not to take a lot of time from potential customers. The survey is conducted via the Internet, telephone or in person at retail outlets or on the street.
  • In-depth interviews. A group of respondents is assembled to answer specific questions in detail. For example, what emotions they experienced when they saw an advertisement for a certain product, what purchase motivations they were guided by, etc. This format involves talking in private with the respondent so that other participants cannot influence his opinion.
  • Focus groups. Participants, who are representatives of the target audience, are selected. The conversation takes place in a group, as opposed to an in-depth interview. The process is led by a moderator who asks questions to all respondents. Carrying out this technique, it is necessary to take into account that an open communication format involves the influence of some participants on others, listening to other people's opinions.

Conducting customer research is a complex process that requires professional training. The leading specialists of our agency, who have more than 10 years of experience in the field of marketing research, are ready to help you in studying your target audience so that you can successfully sell your product or service, as well as minimize advertising costs.

Our advantages

  • Experienced team

    14-year collaborative effort

  • High quality

    more than 80% of further contacts

  • Client confidence

    50% of clients are our regular clients

  • Flexible pricing

    selection methodology under the client's budget


  • Rosbank

    In the course of cooperation with ResearchView since 2020 more than 2 000 quantitative and more than 50 qualitative interviews have been conducted. Throughout the work on all projects, the company's obligations were fully fulfilled with proper quality and on time. Taking into account the observance of all agreements, the professionalism of the team and the quality of the analytics provided, we can recommend ResearchView as a reliable partner for marketing research.
  • BMS

    Bristol-Myers Squibb LLC expresses its gratitude to the ResearchView team for their high professionalism in carrying out projects within the framework of drug dossier registration under the EAEU procedure.
  • Hyundai

    I want to thank all of you for your joint work and collaboration, interesting projects and discussions, support and responsiveness. I wish you new challenging projects and achievements!
  • Mercedes Benz

    It was very interesting to take part in the project, I admired the openness and professionalism of ResearchView team and I want to wish you further success in the implementation of projects
  • STEM Healthcare

    We worked with ResearchView on different studies, mostly on medical representatives' audits for pharmaceutical companies. ResearchView’s high quality of service, smooth conduction on project and reliable and on time delivery of results, guaranteed a successful cooperation. STEM healthcare with full confidence recommends ResearchView as a professional and reliable business partner.
  • Nissan

    Nissan would like to thank ResearchView team for the recent qualitative projects we conducted together. We appreciate the quality of moderation and recruitment and flexibility to our requests. We are happy to recommend ResearchView to other clients.
  • Givaudan

    On behalf of Givaudan Russia, we would like to extend our utmost appreciation to ResearchView. High personal responsibility on professional level, accuracy and thoroughness in performance, prompt solutions of problems demonstrated by each of the departments make our collaboration effective and successful.
  • ABCR/ Association of Branding Companies of Russia

    We have been cooperating with Researchview since the beginning of 2018. They implemented a major and important project for us. Agency team carries out projects as quickly as possible, works fast at all project stages, while maintaining high quality of works and results. We recommend ResearchView as a reliable and highly professional partner in the field of market research.
  • Panasoniс

    We recommend ResearchView as a reliable partner that conducts the business in a timely and efficient manner, even if any changes are being made in the research process. The study conducted by ResearchView contributed to a better understanding of our consumers and increased advertising communication effectiveness.
  • NSPK

    We would like to thank ResearchView team for implementation of a project for Mir payment system target audience research. During the study ResearchView representatives demonstrated their creative approach, complete professionalism and accurate understanding of client needs and objectives.
  • AC Nielsen

    ResearchView is a reliable partner which conducts research that meets all quality requirements. They perform their duties with high professionalism within a certain timeline. We hope to continue our mutually beneficial and fruitful cooperation in the future.